Customer Support & Field Technician

Eco-Counter is global leader in automated pedestrian and bicycle data solutions, serving communities across Canada, the United States, and more than 65 countries. Founded and headquartered in France, Eco-Counter is driven by a commitment to innovation in ground truth data collection—empowering organisations with actionable insights that support informed decision-making and effective communication.

From leading cities advancing active transportation to some of the world’s most scenic natural areas, our clients share a common goal: creating better places for people. This role offers a unique opportunity to be part of a purpose-driven, international team working in a growing field—where you can see the real-world impact of your work;

We are looking for a highly motivated Customer Support Technician & Installer to support our growing Australian operations, based in Brisbane.

About the role
You will support customers across Australia by installing, maintaining, and troubleshooting our counting solutions. The role combines customer support, field work and technical training, with regular travel (12+ trips per year).

Key responsibilities

• Establish and maintain relationships with customers, subcontractors, and suppliers

• Install, commission, maintain, and test our hardware in the field

• Provide customer support by phone, email, and remote access

• Train customers and subcontractor on hardware and software solutions

• Diagnose technical issues and ensure follow-up with internal teams

• Support customers during customer meetings, projects, and conferences

• Contribute to process improvement and best practices

• Help structure a national installation and maintenance partner network

Profile

• University or technical degree (or equivalent experience)

• 5+ years’ experience in operations, field work, or project coordination

• Strong communication skills and ability to explain technical concepts clearly

• Comfortable with hands-on, outdoor, and manual work

• Strong problem-solving skills and ability to manage multiple priorities

• Interest in outdoor recreation, active transportation, and natural areas

• Willingness to travel frequently within Australia

What we offer

• The opportunity to join a growing international company with colleagues around the world

• Work on a market that supports a strong environmental and sustainability mission

• A high level of autonomy in how you organize your work and field activities

• Daily support and collaboration with other subsidiaries and our headquarters

Base salary + super + car allowance